Whistler Shuttle FAQ

All bookings cancelled at least 24 hours in advance of when your trip was meant to take place are eligible for full refunds. Bookings cancelled within 24 hours of when your trip was meant to take place are non-refundable.

Please note purchasing a round-trip ticket and then cancelling for a single one-way trip to take advantage of discounted round-trip pricing is not permitted. Should you need to cancel a single trip from your original round-trip ticket, we will refund the difference between the round-trip and a one-way ticket.

No, your booking is not guaranteed until you receive your confirmation email. This is a separate email from your payment receipt. This is because some bookings have special requests that must be manually reviewed before the booking can be confirmed.

For online bookings we only accept payment by credit card. Full payment in advance is required to secure your booking.

Your flight is tracked by our airport dispatch team. If your flight number is changed, please let us know. If your flight arrival is delayed no later than our hours of operation we will ensure you still get to Whistler that day. If your flight is delayed later than our operating hours we will provide service on the next available shuttle to Whistler on the following day.

Confirmations are typically emailed within 24 hours of your transaction. If you do not receive your confirmation email within 24 hours, please check your email spam folder or promotions tab if using gmail. If you still need help, please contact us.

Yes. You can book from anywhere by phone or online. Bookings within 72 hours of travel are subject to availability and do not qualify for our wait time guarantee. If you are in Vancouver Airport and you need help, our team will be happy to assist. Just ask at the information desk or call 1-866-923-0516. The staff at the airport information desk can call through for you if you find that your cell phone doesn’t work in Canada.

• Car seats are only available in our Sprinter Vans.
• In larger vehicles car seats are not a legal requirement. You are welcome to bring your own but please note that the seat belts in these vehicles may not be compatible with your car seat.
• Due to the nature of our service we cannot guarantee the type of vehicle that you will be riding in. We advise booking a private transfer to Whistler if you want to be certain that your child will be able to use a car seat.

No, our vehicles do not have a washroom. If you would like a comfort break, please ask your driver. Stops are made by request and only when safe to do so.

No, our vehicles do not have wifi. Though we are aware that some companies do advertise onboard wifi, in reality the cell data coverage is not consistent up the Sea to Sky highway, often resulting in an intermittent and frustrating experience.
Try to think of it as the perfect excuse to switch off, ignore your emails and just enjoy the view.

2 checked bags, 1 small piece of carry-on and a ski or golf bag are included (per person). Please contact us if you plan to travel with more than this. We follow the guidelines laid out by Worksafe BC for safe manual handling procedures. For the safety of our team members, the weight limit for individual items is limited to a maximum of 32 kg and size is limited to a maximum of 158cm linear dimensions.

2 checked bags and 1 small piece of carry-on and a ski or golf bag are included. Bagged/boxed bikes are permitted during our spring, summer and fall schedules, provided they are booked in advance. There is an additional fee for each bike, applied during the booking process. All sports equipment must be declared at the time of booking so that we can ensure space in the vehicle.

No, on our shared transfers pets are not allowed to travel. This excludes service dogs who have been trained to carry out specific work. Please contact us first  if you wish to travel with an animal and we will be able to advise on the options available.

Contact us if you need to make changes to your booking. Changes made within 72 hours of travel are subject to availability. Additional fees may apply to adding passengers, sports equipment and other services.

No, poor weather is common in Beautiful British Columbia and our service operates daily, rain or shine. Our vehicles are equipped with tires suitable for the season and our drivers are experienced. Weather conditions may affect travel times. Want to check the weather forecast? We have found the Environment Canada Whistler Forecast to be consistently accurate.

No, our service is designed to have a limited number of stops en route. Stops are available on private services. If you wish to pick up any kind of “supplies” on your way to Whistler, Squamish is the most convenient option.

Your shuttle has a unique route, planned as the most efficient option for you and the other passengers on your vehicle. We offer a wide range of pick-up locations for you to choose from. The last pick-up location in Whistler will most likely be the southernmost pick-up location required for passengers on your vehicle.

The departure time that you select at reservation will be the time that the service leaves the centre of Whistler (usually Gateway Loop).
To ensure that the shuttle leaves Whistler on time, your individual pick-up time will be adjusted depending on where your accommodation is located.

No, we do not offer this guarantee. We recommend leaving Whistler at least 5 hours before your flight is scheduled for take-off. There is only one highway connecting Whistler and Vancouver, so delays are unavoidable during extreme weather or if there is a traffic incident. The route to the airport goes through downtown Vancouver, which can be slow due to city traffic. You may arrive at the airport a little early. This is a good thing. For all travel, we recommend a comprehensive travel insurance policy to cover you in the event of missed flights and other issues.

No, our service goes to and from Vancouver Airport and does not service airport hotels. Many airport hotels will offer a complimentary service to get you to/from the terminal so be sure to check with your hotel to arrange this.

Yes. We call this a ‘walk-on’ booking and can be made online or over the phone. To book online, uncheck the box ‘I am arriving on a flight’ and select your requested departure time. Availability is guaranteed if you book more than 72 hours in advance of travel. Shuttles do not run to a fixed schedule, departures are based on flight arrival times. If you are not arriving on a flight, you will be seated on the next available shuttle.

Bookings within 72 hours of travel are subject to availability and do not qualify for our wait time guarantee.

Within 72 hours, call for availability:
+1 866 923 0516 (Toll Free North America)
+1 604 966 2041 (Direct)

To reach our representative, go to the information desk at YVR Airport International Arrivals and ask for Whistler Connection. Alternatively, call +1 (604) 972-0958.

Once you have collected your luggage, please contact our representative at the desk or call +1 (604) 972-0958 to check in.

If you booked your shuttle more than 72 hours from travel, your are eligible for our maximum wait time guarantee. Wait time starts when you check-in with our airport representative (after you clear customs and collect your luggage).

We cannot guarantee an arrival time in Whistler based on your flight arrival time at Vancouver Airport because there are a significant number of variables outside of our control regarding your overall journey.

For example: Flight Delays, Customs & Immigration Delays, Luggage Problems, Road & Traffic Conditions, etc. Typically, the journey between Vancouver Airport and Whistler takes around 2.5 hours.

No, we do not offer personalized pick-up or drop-off in Vancouver on our shared shuttle service because of the size of the city.

We do offer a range of pick-up/drop-off locations and encourage you to choose one that best suits your needs. Our handy location finder tool allows you to find the closest available pick-up/drop-off location for our service. If you require transport directly to/from a Vancouver location not listed, we recommend booking a private charter. You can see a list of all of vehicle options here.