How The Shuttle Works
We Monitor Your Flight
We don’t have a set schedule. We are constantly adjusting our Vancouver Airport shuttle departure schedule throughout the day to take into account flight delays and cancellations.
Land & Collect Your Luggage
Grab your bags and head for international arrivals.
Meet a Friendly Airport Rep
Friendly reps are waiting to answer your questions and help you find your ride.
Minimal Wait Time
Waiting around at the airport is no fun. Our entire service is designed to get you moving quickly. In fact, we’ve got a wait time guarantee. If you wait too long… your ride to Whistler is free!
Hit The Road
You’re on your way! Sit back, relax, and enjoy the view. The Shuttle to Whistler from Vancouver Airport takes approximately 2.5 hours (depending on traffic and weather).
Arrive in Whistler
We can drop you at Creekside, Whistler Village, your hotel, your condo, or even a private address!
Get To Whistler Faster
Minimal Airport Wait! We customize our departures every day around the inbound flights of our guests. Then we modify the schedule throughout the day to adapt to inevitable flight delays and cancellations. You get to Whistler faster!
Never Miss Your Shuttle
Your flight is tracked by our team, so if it’s late you will not miss your shuttle from YVR to Whistler. Flights get delayed and cancelled all the time. Delays at customs & immigration are frequent. We react accordingly and will get you on the next available shuttle. If your flight is delayed outside of our operating hours, we will provide service on the next available shuttle or bus to Whistler on the following day.
The Whistler Shuttle is super convenient and hassle-free. Our shuttle buses board at Vancouver International Airport (YVR) just outside the international arrivals greeting area. No need to haul your luggage, bikes, or winter gear on public transit to meet your shuttle to Whistler!
Locally Owned & Operated
The Whistler Shuttle is owned and operated by Whistler locals. We live & play in Whistler. We’ve been driving the Sea-to-Sky highway for decades. We are the experts when it comes to shuttle transfers from YVR airport to Whistler.
The Best Hours of Operation
The Whistler Shuttle is the best option for early and late flights arriving at YVR Airport!
Early Winter 23/24
Nov 23, 2023 – Dec 14, 2023
We accept bookings for flight arrivals between 9am and 10pm
Peak Winter 23/24
Dec 15, 2023 – Apr 8, 2024
We accept bookings for flight arrivals between 8am and 10pm
Apr 10, 2023 – Nov 22, 2023
We accept bookings for flight arrivals between 10am and 8pm
Excellent Service! Very easy to reach when you arrive Vancouver. We had unexpected delays due to air traffic but that was no problem with our reservation. Very easy to coordinate return from Whistler to VA airport. Very friendly staff and quick response to doubts or assistance.
Drivers were friendly, coaches comfortable and ran on time. Would definitely use this service again.
Outstanding service. Departed airport within 30 mins of meeting the Shuttle staff.
Super easy shuttle from Vancouver airport to Whistler Blackcomb. We picked this service because they track your flight and adjust if your flight is delayed. They charge a little more for their service, but it was worth the peace of mind for us. Nice shuttles and friendly drivers made our experience great!
Efficient and friendly as always. I arrived at the airport ahead of time and they were able to get me onto the earlier transfer without any bother.
They provide a good service. Drivers and staff are friendly and helpful. Best way to get to the slopes from Vancouver.
Whistler shuttle was a nice and easy experience. They base your trip off your flight times. It seems this was the fastest way to get out to Whistler from Vancouver while being financially reasonable. Driver was super nice and courteous. I would use this again and definitely recommend to anyone who needs a shuttle to and from Whistler.
The Most Whistler Drop-Off Options
The Most Hotels & Condos
Whistler Village (Gateway Loop), Whistler Creekside bus loop, or an extensive list of hotels and condos.
Condo Key Pickup Service
Key pickup service is available if you need to get keys at one location and then get dropped off at your condo (additional fee applies)
Private Address Drop-Off
Drop-off is available at any private address in Whistler (additional fee applies)
Vancouver Airport to Whistler FAQ
Do I need to book in advance?
Tickets must be purchased in advance. You cannot purchase a ticket on the bus. We highly recommend booking at least 72 hours in advance so that you will be guaranteed seating availability, and in order to qualify for our wait time guarantee. Any booking made inside of 72 hours is subject to availability and does not qualify for the wait time guarantee.
Can I purchase a Whistler Shuttle ticket at Vancouver Airport?
Yes. You can book a bus from anywhere (including YVR airport) by phone or online. If you are at Vancouver Airport, the staff at the airport information desk can call through for you if you find that your cell phone doesn’t work in Canada.
What kind of vehicle will I ride in?
The Whistler Shuttle operates a fleet of vans, mini-buses, and full size buses (motor coaches). The vehicle that you ride in will depend on the day, time of day, and volume of flights and passengers. We can’t guarantee the type of vehicle, but you will be comfortable and safe!
What happens if my flight is delayed?
Your flight status is tracked by our airport dispatch team. If your flight number is changed, please let us know. We will provide shuttle service on the next available shuttle departure time, unless your flight is delayed later than our hours of operation, listed above. In the case of a late arrival, we will provide service on the next available shuttle to Whistler on the following day.
Whistler Shuttle FAQ
What is the cancellation policy?
All bookings cancelled at least 24 hours in advance of when your trip was meant to take place are eligible for full refunds. Bookings cancelled within 24 hours of when your trip was meant to take place are non-refundable.
Do I have to book in advance?
Can I book a one-way trip?
Yes, if you are using our online booking system, select ‘One Way’ and you will not be asked for your return trip date.
Is my booking guaranteed once I have made payment?
No, your booking is not guaranteed until you receive your confirmation email. This is a separate email from your payment receipt. This is because some bookings have special requests that must be manually reviewed before the booking can be confirmed.
Can I pay with cash?
Yes, bookings can be made with cash payment at the Whistler Visitor Centre. For online bookings we only accept payment by credit card. Full payment in advance is required to secure your booking.
What happens if my flight is delayed?
Your flight is tracked by our airport dispatch team. If your flight number is changed, please let us know. If your flight arrival is delayed no later than our hours of operation we will ensure you still get to Whistler that day. If your flight is delayed later than our operating hours we will provide service on the next available shuttle to Whistler on the following day.
Why haven't I received my confirmation email yet?
Confirmations are typically emailed within 24 hours of your transaction. If you do not receive your confirmation email within 24 hours, please check your email spam folder. If you still need help, please contact us.
Can I book in the airport?
Yes. You can book from anywhere by phone or online. Bookings within 72 hours of travel are subject to availability and do not qualify for our wait time guarantee. If you are in Vancouver Airport and you need help, our team will be happy to assist. Just ask at the information desk or call 1-866-923-0516. The staff at the airport information desk can call through for you if you find that your cell phone doesn’t work in Canada.
What type of vehicle will I ride in?
You may be in a van, a minibus or a motor coach. Vehicle type depends on the volume of passengers arriving on the day.
Do I need to bring a car seat for young children?
- Car seats are only available in our Sprinter Vans.
- In larger vehicles car seats are not a legal requirement. You are welcome to bring your own but please note that the seat belts in these vehicles may not be compatible with your car seat.
- Due to the nature of our service we cannot guarantee the type of vehicle that you will be riding in. We advise booking a private transfer to Whistler if you want to be certain that your child will be able to use a car seat.
Are there washrooms on board?
No, our vehicles do not have a washroom. If you would like a comfort break, please ask your driver. Stops are made by request and only when safe to do so.
Do your shuttles have wifi?
No, our vehicles do not have wifi. Though we are aware that some companies do advertise onboard wifi, in reality the cell data coverage is not consistent up the Sea to Sky highway, often resulting in an intermittent and frustrating experience.
Try to think of it as the perfect excuse to switch off, ignore your emails and just enjoy the view.
How much luggage can I bring?
2 checked bags and 1 small piece of carry-on and a ski or golf bag are included. Please contact us if you plan to travel with more than this. We follow the guidelines laid out by Worksafe BC for safe manual handling procedures. For the safety of our team members, the weight limit for individual items is limited to a maximum of 32 kg and size is limited to a maximum of 158cm linear dimensions.
Is there an extra charge for bikes and other sports equipment?
2 checked bags and 1 small piece of carry-on and a ski or golf bag are included. Bagged/boxed bikes are permitted during our spring, summer and fall schedules, provided they are booked in advance. There is an additional fee for each bike, applied during the booking process. All sports equipment must be declared at the time of booking so that we can ensure space in the vehicle.
Is my pet allowed to travel with me?
No, on our shared transfers pets are not allowed to travel. This excludes service dogs who have been trained to carry out specific work. Please contact us first if you wish to travel with an animal and we will be able to advise on the options available.
What if I need to change my booking?
Contact us if you need to make changes to your booking. Changes made within 72 hours of travel are subject to availability. Additional fees may apply to adding passengers, sports equipment and other services.
Will my shuttle be cancelled if the weather is very bad?
No, poor weather is common in Beautiful British Columbia and our service operates daily, rain or shine. Our vehicles are equipped with tires suitable for the season and our drivers are experienced. Weather conditions may affect travel times. Want to check the weather forecast? We have found the Environment Canada Whistler Forecast to be consistently accurate.
How will I know where to meet my shuttle?
Your pick-up location is provided in your confirmation email. Please read it carefully and contact us if you have any questions.
Can you stop on the way at a grocery store/liquor store/dispensary?
No, our service is designed to have a limited number of stops en route. Stops are available on private services. If you wish to pick up any kind of “supplies” on your way to Whistler, Squamish is the most convenient option.
Can I be picked up from the airport but dropped off in downtown Vancouver on my return trip?
Yes, many of our guests choose to enjoy a few days in Vancouver before or after their Whistler vacation. Please call us to request a booking with a different return location.
What is the last pick-up location in Whistler to make sure I do not have to drive around picking up other passengers?
Your shuttle has a unique route, planned as the most efficient option for you and the other passengers on your vehicle. We offer a wide range of pick-up locations for you to choose from. The last pick-up location in Whistler will most likely be the southernmost pick-up location required for passengers on your vehicle.
My confirmation email says my time has been adjusted - why can't you pick me up at my requested time?
The departure time that you select at reservation will be the time that the service leaves the centre of Whistler (usually Gateway Loop).
To ensure that the shuttle leaves Whistler on time, your individual pick-up time will be adjusted depending on where your accommodation is located.
Can you guarantee that I will make my flight?
No, we do not offer this guarantee. We recommend leaving Whistler at least 5 hours before your flight is scheduled for take-off. There is only one highway connecting Whistler and Vancouver, so delays are unavoidable during extreme weather or if there is a traffic incident. The route to the airport goes through downtown Vancouver, which can be slow due to city traffic. You may arrive at the airport a little early. This is a good thing. For all travel, we recommend a comprehensive travel insurance policy to cover you in the event of missed flights and other issues.
Can I be dropped off/picked up at an airport hotel?
No, our service goes to and from Vancouver Airport and does not service airport hotels. Many airport hotels will offer a complimentary service to get you to/from the terminal so be sure to check with your hotel to arrange this.
I'm not arriving on a flight. Can I still take the shuttle from the airport?
Yes. We call this a ‘walk-on’ booking and can be made online or over the phone. To book online, uncheck the box ‘I am arriving on a flight’ and select your requested departure time. Availability is guaranteed if you book more than 72 hours in advance of travel. Shuttles do not run to a fixed schedule, departures are based on flight arrival times. If you are not arriving on a flight, you will be seated on the next available shuttle.
Bookings within 72 hours of travel are subject to availability and do not qualify for our wait time guarantee.
Within 72 hours, call for availability:
+1 866 923 0516 (Toll Free North America)
+1 604 966 2041 (Direct)
To reach our representative, go to the information desk at YVR Airport International Arrivals and ask for Whistler Connection. Alternatively, call +1 (604) 418-2448.
Where do I meet the shuttle at the airport?
What time will my shuttle leave the airport?
If you booked your shuttle more than 72 hours from travel, your are eligible for our maximum wait time guarantee. Wait time starts when you check-in with our airport representative (after you clear customs and collect your luggage).
What time will I arrive in Whistler if I land at XX:XX?
We cannot guarantee an arrival time in Whistler based on your flight arrival time at Vancouver Airport because there are a significant number of variables outside of our control regarding your overall journey.
For example: Flight Delays, Customs & Immigration Delays, Luggage Problems, Road & Traffic Conditions, etc. Typically, the journey between Vancouver Airport and Whistler takes around 2.5 hours.
My Vancouver hotel isn't listed as one of your locations - can I pay to be picked up/dropped off at my door?
No, we do not offer personalized pick-up or drop-off in Vancouver on our shared shuttle service because of the size of the city.
We do offer a range of pick-up/drop-off locations and encourage you to choose one that best suits your needs. Our handy location finder tool allows you to find the closest available pick-up/drop-off location for our service. If you require transport directly to/from a Vancouver location not listed, we recommend booking a private charter. You can see a list of all of vehicle options here.