Wait Time Guarantee

We Are Committed To Getting You To Whistler Quickly!

If you book your Vancouver Airport to Whistler Shuttle more than 72 hours in advance, you will benefit from a maximum wait time guarantee.

If we exceed these guaranteed wait times, we’ll refund you completely. Check-in times and vehicle departure times are electronically tracked.

Fall 2021 – No Wait Time Guarantee

  • September 7 – November 23, 2021
  • At this point in time due to travel restrictions and limited bookings we have had to remove our 90 minute guarantee from September 7th, 2021 to November 23rd, 2021. For any bookings made within these dates we will continue to put guests on the first available shuttle leaving Vancouver Airport. We do not anticipate any significant waiting times and will be able to give estimates depending on the date booked. For any questions please do not hesitate to call us 604-938-9711.

Early Winter 2021/2022

  • November 24, 2021 – December 17, 2021
  • A maximum wait time guarantee of 1.5 hours applies to all flights landing during our service hours 09:00-21:00.

Winter 2021/2022

  • December 18, 2021 – April 18, 2022
  • A maximum wait time guarantee of 1 hour applies to all flights landing between 09:00 and 17:00
  • A maximum wait time guarantee of 1.5 hours applies to all flights landing between 17:00 and 21:00

Late Winter 2022

  • April 19, 2022 – April 30, 2022
  • A maximum wait time guarantee of 1.5 hours applies to all flights landing during our service hours 09:00-21:00.

Eligibility

  • Bookings made or changed within 72 hours of travel do not qualify for our maximum wait time guarantee.
  • Wait time starts when you check-in at the Whistler Shuttle airport desk (after you clear customs and collect your luggage).
  • If you are delayed for more than 90 minutes after your flight has arrived you will no longer qualify for the guarantee. We will do our best to place you on the first available shuttle departing the airport. If this delay goes beyond our operating hours you will be offered a seat on the first shuttle departing the next day. Please update our representative if you are being significantly delayed in customs or if you are activating a visa.

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