Wait Time Guarantee

Ride for free if we exceed our guaranteed maximum wait time
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We Are Committed To Getting You To Whistler Quickly!

If you book your Vancouver Airport to Whistler Shuttle more than 72 hours in advance, you will benefit from a maximum wait time guarantee.

If we exceed these guaranteed wait times, we’ll refund you completely. Check-in times and vehicle departure times are electronically tracked.

Winter 2022/2023

  • December 16 2022 – April 9 2023
  • A maximum wait time guarantee of 1 hour applies to all flights landing between 08:00 and 17:00
  • A maximum wait time guarantee of 1.5 hours applies to all flights landing between 17:00 and 22:00


  • Summer 2023: April 10, 2023 – November 22, 2023
  • A maximum wait time guarantee of 2 hours applies to all flights landing during our service hours 10:00 and 20:00.


  • Bookings made or changed within 72 hours of travel do not qualify for our maximum wait time guarantee.
  • Wait time starts when you check-in at the Whistler Shuttle airport desk (after you clear customs and collect your luggage).
  • If you are delayed for more than 90 minutes after your flight has arrived you will no longer qualify for the guarantee. We will do our best to place you on the first available shuttle departing the airport. If this delay goes beyond our operating hours you will be offered a seat on the first shuttle departing the next day. Please update our representative if you are being significantly delayed in customs or if you are activating a visa.

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Vancouver Airport to Whistler

Downtown Vancouver to Whistler

Whistler to Vancouver Airport

Whistler to Downtown Vancouver