Wait Time Guarantee

We Are Committed To Getting You To Whistler Quickly!

If you book your Vancouver Airport to Whistler Shuttle more than 72 hours in advance, you will benefit from a maximum wait time guarantee.

If we exceed these guaranteed wait times, we’ll refund you completely. Check-in times and vehicle departure times are electronically tracked.

Winter 2021 – 1.5 Hour Guarantee

  • December 17, 2020 – April 5, 2021
  • A maximum wait time guarantee of 1.5 hours applies to all flights landing during our service hours 09:00 – 21:00.
  • April 6, 2021 – April 25, 2021
  • A maximum wait time guarantee of 1.5 hours applies to all flights landing during our service hours 09:00 – 18:00

Summer 2021 – No Service

  • No Whistler Shuttle service from April 25 to November 19 2021

Winter 2022 – 1.5 Hour Guarantee

  • November 19, 2021 – April 18, 2022
  • A maximum wait time guarantee of 1.5 hours applies to all flights landing during our service hours 08:00 – 22:00.

Eligibility

  • Bookings made or changed within 72 hours of travel do not qualify for our maximum wait time guarantee.
  • Wait time starts when you check-in at the Whistler Shuttle airport desk (after you clear customs and collect your luggage).

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