Wait Time Guarantee

We Are Committed To Getting You To Whistler Quickly!

If you book your Vancouver Airport to Whistler Shuttle more than 72 hours in advance, you will benefit from a maximum wait time guarantee.

If we exceed these guaranteed wait times, we’ll refund you completely. Check-in times and vehicle departure times are electronically tracked.

Winter Travel – 1 Hour Guarantee

  • Wednesday November 27 2019 – Monday April 20, 2020
  • We offer a 1 hour maximum wait time guarantee for flights landing between 07:30 and 23:00.

Off-Peak Travel – 2 Hour Guarantee

  • Wednesday September 4, 2019 to Tuesday November 26, 2019
  • A maximum wait time guarantee of 2 hours applies to all flights landing during our service hours 08:00 – 20:00.

Eligibility

  • Bookings made or changed within 72 hours of travel do not qualify for our maximum wait time guarantee.
  • Wait time starts when you check-in with our airport representative (after you clear customs and collect your luggage).

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