We know you want to be in Whistler as soon as possible.

If you book more than 72 hours in advance, you will benefit from a maximum wait time guarantee.

If we exceed these guaranteed wait times, we’ll refund you completely. Check-in times and vehicle departure times are electronically tracked.

SUMMER TRAVEL

(Thursday June 27, 2019 – Tuesday September 3, 2019):

We offer a 1 hour maximum wait time guarantee for flights landing between 08:00 and 18:00. For flights landing 18:01 – 20:00 the maximum wait time is 2 hours.

WINTER TRAVEL

(Wednesday November 27, 2018 – Monday April 22, 2019):

We offer a 1 hour maximum wait time guarantee for flights landing between 07:30 and 20:00. For flights landing 20:01 – 23:00 the maximum wait time is 2 hours.

OFF-PEAK TRAVEL

Spring (Tuesday April 23, 2019 – Wednesday June 26, 2019)

Fall (Wednesday September 4, 2019 – Tuesday November 26, 2019)

A maximum wait time guarantee of 2 hours applies to all flights landing during our service hours 08:00 – 20:00.

ELIGIBILITY

• Bookings made or changed within 72 hours of travel do not qualify for our maximum wait time guarantee.
• Wait time starts when you check-in with our airport representative (after you clear customs and collect your luggage).