Wait Time Guarantee

We Are Committed To Getting You To Whistler Quickly!

If you book your Vancouver Airport to Whistler Shuttle more than 72 hours in advance, you will benefit from a maximum wait time guarantee.

If we exceed these guaranteed wait times, we’ll refund you completely. Check-in times and vehicle departure times are electronically tracked.

Summer 2021 – 1.5 Hour Guarantee

  • July 4 – September 6, 2021
  • A maximum wait time guarantee of 1.5 hours applies to all flights landing during our service hours 09:00 – 14:00

Fall 2021 – No Wait Time Guarantee

  • September 7 – November 18, 2021
  • At this point in time due to travel restrictions and limited bookings we have had to remove our 90 minute guarantee from September 7th, 2021 to November 18th, 2021. For any bookings made within these dates we will continue to put guests on the first available shuttle leaving Vancouver Airport. We do not anticipate any significant waiting times and will be able to give estimates depending on the date booked. For any questions please do not hesitate to call us 604-938-9711.

Winter 2021/2022 – 1.5 Hour Guarantee

  • November 19, 2021 – April 18, 2022
  • A maximum wait time guarantee of 1.5 hours applies to all flights landing during our service hours 08:00 – 22:00.

Eligibility

  • Bookings made or changed within 72 hours of travel do not qualify for our maximum wait time guarantee.
  • Wait time starts when you check-in at the Whistler Shuttle airport desk (after you clear customs and collect your luggage).

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